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Last Updated: January 2026

OKW Privacy Policy — How We Keep Your Information Safe

Keeping your personal data safe is our top priority at OKW. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Register Terms & Conditions
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Encryption
SSL 256-bit
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Sale of Data
Never
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Right to Access
Always
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Right to Erasure
Applicable

Our Privacy Commitment

Steps taken to protect your data at OKW

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Encrypted Storage

All your personal and financial data is protected with 256-bit SSL encryption, making it virtually impossible for hackers or third parties to access.

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No Data Selling

OKW never sells your personal data to third parties. Your information is used solely to provide services and manage your account.

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Purpose-Specific Use

Your data is used only for the purpose it was collected. For any other use, your consent will be obtained first.

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Your Controls

You can view, update, or delete your information at any time. Opting out of marketing emails is straightforward.

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Cookie Transparency

OKW is transparent about which cookies it uses and why. You also have the option to disable non-essential cookies at any time.

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Designated Retention Period

Your data is not kept longer than necessary. Once the retention period expires, it is securely deleted.

Table of Contents
This Privacy Policy applies to the OKW (okw.wine) platform. By using the site, you agree to this policy. We never sell your data and are committed to maintaining the highest level of protection.

1 Introduction

OKW places the highest importance on user privacy. This Privacy Policy explains what information OKW collects, how it is used, and the steps we take to keep your data secure.

By creating an account or using this site, you agree to this Privacy Policy. If you have any objections, please discontinue use of the site or contact us.

We believe transparency is the foundation of trust. That is why this policy is written in plain, clear language — so you can genuinely understand what happens with your data.

2 What Information We Collect

OKW collects various types of information, broadly falling into two categories — what you provide directly and what is collected automatically through your use of the platform.

Data Type Description Purpose of Collection
Identity Information Full name, date of birth, National ID number Account Verification (KYC)
Contact Information Email address, mobile number Account Communication & Security
Financial Information Mobile Pay/Nagad number, transaction history Payment Processing
Technical Data IP address, browser type, device information Security & Fraud Prevention
Usage Data Gaming history, betting patterns, session duration Service Improvement & Responsible Gaming

3 How We Collect Your Data

OKW collects information in several ways — some is provided directly by you, and some is collected automatically.

  • Registration Form: Information you provide when opening an account.
  • KYC Verification: Documents uploaded for identity verification.
  • Transaction Records: Automatically collected during deposits and withdrawals.
  • Cookies & Tracking: Cookies are used to enhance your browsing experience on the site.
  • Support Contact: Messages sent via live chat or email are stored.
  • Log Data: Servers automatically log IP addresses, browser details, and page visit data.

4 Purpose of Data Use

OKW uses your data solely for specific, legitimate purposes. Each purpose is clearly outlined below.

  • Account creation, management, and verification.
  • Processing deposits, withdrawals, and other financial transactions.
  • Prevention of fraud, money laundering, and account abuse.
  • Fulfilling legal obligations and meeting the requirements of licensing authorities.
  • Providing customer support and resolving issues.
  • Improving platform performance and user experience.
  • Ensuring responsible gaming — detecting signs of excessive gaming behaviour.
  • To send you relevant promotions and offers, with your consent.
OKW never shares your data with third parties for marketing purposes. To opt out of promotional communications, click the "Unsubscribe" link at the bottom of any email.

5 Data Sharing & Disclosure

OKW does not sell or rent your data to third parties. However, there are specific circumstances where sharing information may be necessary.

  • Payment Provider: Information required to process transactions with Mobile Pay, Nagad, and similar services.
  • Legal Authorities: We may be required to share information under a court order or government directive.
  • Licensing Authority: Meeting regulatory requirements for gaming licence management.
  • Technology Partners: Software providers used to operate the site may have access to limited data.
  • Fraud Prevention: Limited data shared for industry-wide blacklist verification.
Strict confidentiality agreements are in place with all third-party service providers. They may only use your data for the specific tasks they are assigned.

6 Cookie Policy

OKW uses cookies on its website. Cookies are small text files stored in your browser that help the site recognize you.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your preferences such as language and theme.
  • Analytics Cookies: Helps us understand which parts of the site are used most.
  • Marketing Cookies: To show you relevant ads. You can opt out of these at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

7 Data Protection Measures

OKW uses industry-leading technology to protect your data. Security is not an added perk for us — it is a fundamental responsibility.

  • 256-bit TLS/SSL encryption on all data transmissions.
  • Stored passwords are secured using bcrypt hashing.
  • Two-factor authentication (2FA) support.
  • 24/7 system monitoring and anti-fraud systems.
  • Regular third-party security audits.
  • Restricted staff access — only authorised personnel can view personal data.
Cybersecurity is an ongoing process. OKW regularly applies security updates and patches to ensure your data remains protected at all times.

8 Your Data Rights

As an OKW member, you have several important rights over your own data. We fully respect and uphold all of these rights.

Right to Access
You may request to know what information OKW holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data unless retention is required by law.
Processing Objection
You may object to your data being used for specific purposes.
Right to Portability
Request a copy of your data in a structured, portable format.
Marketing Opt-Out
You can opt out of promotional communications at any time.

To exercise these rights, email support@okw.wine. We will respond within 30 days.

9 Children's Privacy

OKW is intended for users aged 18 and above only. We do not knowingly collect any information from minors.

If we become aware of any account belonging to a minor, it will be closed immediately and all associated data will be deleted. If you know of a minor using OKW, please let us know.

10 Data Retention Period

OKW does not retain your data for longer than necessary. However, certain information may need to be kept for an extended period to meet legal obligations or resolve disputes.

  • Account Information: For the duration of active account + 5 years after closure.
  • Transaction Records: A minimum of 5 years for legal compliance.
  • KYC Documents: 5 years after account closure.
  • Log Data: Up to 12 months.
  • Marketing Data: Deleted promptly upon withdrawal of consent.

Once the retention period expires, data is securely and permanently deleted or anonymised so that no individual can be identified.

11 Changes to the Privacy Policy

OKW may update this Privacy Policy at any time. For significant changes, we will notify you at your registered email and clearly announce the update on the site.

  • The date of any change will be shown at the top of the page as "Last Updated".
  • Continued use of the site after any changes will be considered acceptance of the updated policy.
  • If you object to the changes, you may request to close your account.

We recommend visiting this page occasionally to stay informed about our latest policy.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us. Our data protection team is ready to address all your queries.

  • Email: support@okw.wine
  • Live Chat: Available 24/7 at the bottom right of the site
  • Response Time: Usually within 24 to 48 hours
To request data deletion or access, email support@okw.wine with "Data Request" in the subject line. Once your identity is verified, we will act promptly.
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Your personal information is completely secure at OKW. Sign up on a trusted platform and enjoy with total peace of mind.

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