OKW Terms & Conditions — Everything You Need to Know Before You Play

1 General Terms & Conditions

OKW (referred to herein as "we", "the platform", or "the site") is a licensed online betting and gaming platform. By accessing this site and using its services, you are deemed to have accepted the following Terms & Conditions.

OKW's services are available only to residents of jurisdictions where online gaming is legally permitted. It is your responsibility to ensure that using such services is lawful in your location.

• OKW reserves the right to amend these Terms & Conditions at any time.
• Continued use of the site following any changes will be deemed acceptance of the updated terms.
• We reserve the right to restrict or terminate any individual's access.

2 Account Registration & Eligibility

To register with OKW, you must be at least 18 years of age. You are required to provide accurate personal information during registration — submitting false details is a breach of our terms and conditions and may result in account closure.

• You must provide your full name, address, date of birth, and phone number accurately at the time of registration.
• OKW may request identity verification (KYC) documents at any time.
• Members are responsible for keeping their account information up to date.
• Creating multiple accounts from a single device or IP address is prohibited.

3 Deposits & Payments

Deposits at OKW can be made via Mobile Pay, Nagad, and Rocket. The minimum deposit amount is ৳500 and is subject to change. We recommend checking the current limits before making a deposit.

OKW only accepts payment methods registered in the account holder's own name. Payments from third-party accounts are not permitted.

• Successful deposits are generally credited to your account instantly.
• If a deposit is delayed due to a technical issue, please contact support.
• Deposited funds must be used for betting purposes.
• OKW does not charge any additional fees on deposits, though your payment provider may apply their own fees.

4 Withdrawal Policy

Account verification (KYC) must be completed before making withdrawals from OKW. Without verification, withdrawals are capped at ৳10,000. For amounts above this limit, a copy of your national ID or passport will be required.

• Withdrawals can only be made using the same method used for the original deposit.
• The minimum withdrawal amount is ৳500.
• Any winnings received with a bonus must meet the specified wagering requirements before a withdrawal can be made.
• OKW reserves the right to suspend withdrawals if fraudulent activity is suspected.

5 Bonuses & Promotions

OKW offers a range of bonuses — including a welcome bonus, reload bonuses, cashback, and more. Each bonus comes with its own terms and conditions, which are displayed alongside the relevant offer.

Bonus amounts generally require a wagering of 1x to 35x, though this may vary by promotion. Winnings derived from bonuses cannot be withdrawn until the wagering requirements have been met.

• Each bonus can only be claimed once, unless stated otherwise in the offer.
• Not all games may count toward wagering requirements when playing with bonus funds.
• OKW reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to claim bonuses using multiple accounts will result in all bonuses being cancelled.
• Bonuses are generally valid for 7 to 30 days — any unused bonus will expire at the end of this period.

6 Betting Rules

There are a few basic rules to follow when betting on OKW. Once a bet is confirmed, it cannot be changed or cancelled. Live betting may involve delays, and odds are subject to change.

If incorrect odds are published for an event, OKW reserves the right to void the affected bets. In such cases, the original stake will be refunded.

• The minimum bet amount is ৳10, and the maximum limit varies according to account level.
• Single bets or parlay bets can be placed using multiple selections.
• Any bet not confirmed before the start of an event will be considered void.
• OKW may investigate any unusual betting patterns detected on an account.

7 Prohibited Activities

• Creating multiple accounts or registering under another person's identity.
• Abusing the bonus system or engaging in bonus arbitrage.
• Placing bets using software bots or automated tools.
• Colluding with others to manipulate game outcomes.
• Attempting to hack or gain unauthorized access to OKW systems.
• Using the platform for money laundering or any form of illegal financial activity.

8 Account Suspension & Closure

OKW may suspend or permanently close any account at any time. Reasons may include violation of Terms & Conditions, suspected fraud, or failure to complete verification.

Members may request account closure at any time. Once all pending bets are settled, any verified balance will be returned.

• The decision to close an account may be made at OKW's sole discretion.
• Bonus balances will not be refunded if an account is closed due to a breach of terms and conditions.
• You may contact our support team to submit an appeal.

9 Privacy & Data Protection

OKW is committed to protecting the personal information of its users. Full details on how we collect, use, and safeguard your data can be found on our Privacy Policy page.

• Information provided at registration is used solely for account management and verification purposes.
• Your personal information is never sold to third parties.
• We may be legally required to share information with the relevant authorities.

For more details, visit our Privacy Policy Read.

10 Limitation of Liability

In the event of technical errors, server downtime, or other unforeseen issues on the OKW platform, the maximum liability to the affected member is limited to their deposited balance.

OKW is not liable for any bet losses resulting from internet disconnection, device issues, or other external factors.

• OKW does not guarantee uninterrupted availability of its services.
• OKW is not responsible for issues caused by third-party software.
• Any losses resulting from decisions made based on incorrect information are the member's own responsibility.

11 Responsible Gaming

OKW believes responsible gaming is the foundation of a healthy and enjoyable experience. A range of protective tools are available on our platform, free of charge.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Session Timer — automatic logout after a set period of time.
• Self-Exclusion — temporarily or permanently suspend your own account.
• Reality Check — a reminder of how long you've been playing after a set period of time.

If you or someone you know may need help, please reach out to our support team. For more information, visit our Responsible Play View page.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team directly. We take all complaints seriously and give them our full attention.

• Email: support@okw.wine
• Live Chat: bottom-right corner of the site
• Response time: typically within 24 hours

Any disputes will first be addressed through our support team. If a resolution cannot be reached, both parties may mutually agree to pursue mediation.